Refund policy

30-Day Money-Back Guarantee for Any Reason


Products may be returned for a full refund for any reason within 30 days of the date of placing an order on Once the returned item arrives back in Oukitel’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
Returns may be rejected if items do not meet the above requirements.


Please Follow the 3 steps to process your return

◆ Step 1:
Register your order in our return center:

◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.

◆ Step 3:
Oukitel service team will process your return or warranty according to the return or warranty policy.


Please DO NOT return the items without the RMA confirmation from the Oukitel Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.


After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via .


Return Shipping Cost

Returns must include all accessories
Items must include original packaging
If items meet the above requirements, and the consumer is not required to bear the shipping fee for this reason.



Customers can request a full refund within 24 hours after placing an order on Orders purchased after 30 days could not be canceled.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


After-sale Service Contact


Whatsapp: +86 15277027130

Addresses: Flat/rm 19H Maxgran Plaza No.3 TaiYau Street, San Po Kong, Kowloon