Refund policy

1. 30-Day Money-Back Guarantee
Within 30 days of purchase, if you are dissatisfied with the item for any personal reasons (non-quality related), you are entitled to return it for a refund. However, you will be responsible for the shipping costs. Additionally, the item must be complete, unused, and in its original packaging. Once the returned product is received at the OUKITEL Power warehouse for inspection, the return shipping fee will be deducted from the refund.

Below is a detailed list of return shipping costs by product model.

If more than 30 days have passed since the date of purchase, a full refund cannot be provided, and the return shipping costs will be borne by the customer.

2. Order Cancellation
Customers may request an order cancellation via email to the EU OUKITEL official store within 48 hours of placing the order.
If the item has already been shipped, an interception fee of €25 will be charged.
Please note that once an item has been shipped, transaction fees may be applied depending on the payment channel.

3. Lost/Damaged Items
If the product is not delivered or is lost, please contact us immediately.
If you receive a damaged product, or the product you receive is incorrect or incomplete, please contact us immediately and provide video and/or photographic evidence.

4. Refunds
For non-quality issues (personal reasons), refunds will be provided in accordance with the "30-Day Money-Back Guarantee" (Section 1), and the return shipping cost will be deducted from your refund.
For quality issues reported within 30 days of delivery, we will cover the return shipping cost and issue a full refund or replacement. For quality issues reported after 30 days, a partial refund based on the usage time of the device may be offered after evaluation.
Once the product is returned to the EU OUKITEL warehouse, the refund will be processed within 14 business days, and a refund notification will be sent to the customer's email address.

Note:
If you do not receive your refund within 14 business days from our confirmation email, please contact us.

If the return is caused by the consumer (personal reasons), the consumer should be responsible for the shipping fee (deducted from the refund as per the table in Section 1).

If due to our reasons (quality issue, wrong item, damage), the consumer is not required to bear the shipping fee.

5. Return Shipping Address

Company: EXPO Service GmbH
Attn: Hua Zhang (and your customer name)
Street: Berta-Benz-Straße 105
City: Bickenbach
State/Province: Hessen
Postal Code: 64404
Country: Germany

6. Contact Us
Contact us at:
Email: support@oukitelpower.com

EU OUKITEL reserves the right to modify and provide the final interpretation of these terms.