Refund policy

30-Day Money-Back Guarantee

Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the right to return the items for refund. However, you are responsible for the shipping cost. Besides, the items need be completed, unused and in the original package. Once the returned item arrives back in Oukitel’s warehouse for inspection, the shipping cost for return will be deducted from the refund.

Here is the detailed list of shipping cost for returned products.

Product Model Shipping Cost
P5000 Power Station 150€
BP2000 Power Station 60
B2000 Battery 60
P2001 Power Station 60
P1201 Power Station 30
P501 Power Station 20
PV400 Solar Panel 60
PV200 Solar Panel 30

 

Exclusions of Warranty 

This warranty does not apply:

1.Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
2.Non-quality related issues;
3.Purchases without valid proof of purchase;
4.Items that have been refunded;
5.Items that have expired their warranty period;
6.Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
7.Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
8.Lost or stolen products;
9.Free products.

    Returns must include all accessories
    Items must include original packaging
    Returns may be rejected if items do not meet the above requirements.

     

    Please Follow the 3 steps to process your return

    ◆ Step 1:
    Register your order in our return center: https://eu.oukitel.com/pages/claim-warranty

    ◆ Step 2:
    Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.

    ◆ Step 3:
    Oukitel service team will process your return or warranty according to the return or warranty policy.

    Please DO NOT return the items without the RMA confirmation from the Oukitel Customer Service Team.
    For return without confirmation, the refund or replacement may not be processed.

     

    Refund

    After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
    If you don't receive the refund after 14 business days, please contact us via support@oukitelpower.com .

     

    Return 

    Returns must include all accessories
    Items must include original packaging
    If items meet the above requirements, and the consumer is not required to bear the shipping fee for this reason.

     

    Cancellation

    Customers can request a full refund within 24 hours after placing an order on eu.oukitel.com. Orders purchased after 30 days could not be canceled.

     

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

     

    After-sale Service Contact

    Email: support@oukitelpower.com

    Whatsapp: +86 15277027130

    Addresses: Flat/rm 19H Maxgran Plaza No.3 TaiYau Street, San Po Kong, Kowloon